Customer Help Center
Frequently Asked Questions & Size Guide
Find instant answers regarding airline carrier dimensions, shipping schedules, returns, and subscription management.
Orders are processed within 1–3 business days. Domestic US deliveries typically arrive in 10–15 business days with full online tracking. Free standard shipping is available on select products and orders over $75.
Carrier Size & Airline Fitting Guide
All Chic Pet carriers meet standard under-seat dimensions for major domestic passenger cabins.
| Size | Dimensions (L x W x H) | Max Pet Weight | Best Fit Breeds |
|---|---|---|---|
| Small | 16" L x 9.5" W x 9.5" H | Up to 10 lbs | Chihuahuas, Toy Poodles, Kittens |
| Medium | 18" L x 10.5" W x 10.5" H | Up to 18 lbs | French Bulldogs, Pugs, Adult Cats |
| Large | 20" L x 11.5" W x 11.5" H | Up to 25 lbs | Beagles, Corgis, Large Cats |
Measuring Tip: Measure your pet while standing from floor to shoulders, and from tip of nose to tail base. If between sizes, choose the larger size for maximum pet comfort on long flights.
Still Have Questions?
Our customer support team is available 7 days a week to answer any question about sizing or delivery.