Shipping & Return Policy
We want you and your pet to love your Chic Pet Bags experience. Here is everything you need to know about delivery times, returns, and order exchanges in clear, easy-to-understand language.
Fast Processing
Orders process in 1–3 business days. Delivery typically takes 10–15 business days max with full online tracking.
10-Day Return Window
You have 10 days from your delivery date to request a return label for unwashed, unused items in original packaging.
Easy Support
Need assistance? Email our friendly team at business@chicpetbags.com.
Shipping Policy
Processing & Shipping Times: Orders are processed within 1–3 business days. Once shipped, delivery takes between 10 to 15 business days depending on your location. You will receive a tracking link via email as soon as your order leaves our facility.
Free Shipping & Destinations: We offer free shipping on select items and destinations. We ship nationwide across the US and internationally. International destinations may incur shipping fees calculated at checkout.
Taxes & Duties: Taxes are based on current inventory nexus locations. No taxes are applied at checkout for current stock (subject to updates).
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are unhappy with your item, you have 10 days from the date of delivery to request a return label.
Item Condition Requirements
- Must be in original, unused, unwashed condition with no pet hair or damage.
- Must include all original tags, fleece pads, shoulder straps, and packaging.
- Items are inspected upon receipt before issuing refunds.
- Only one item of the same product per order is eligible for return.
Restocking Fees: A standard 25% restocking fee applies to cover return logistics and processing. In special scenarios where an order included additional custom one-time discounts, up to a 50% restocking fee may apply.
Special Offer Exceptions: Purchases made on a "special offer" or one-time offer basis with the assistance of a company representative (e.g. 50% off one-time discounts, free expedited shipping, or partial credit back) are final sale and non-returnable.
How to Initiate a Return
- Email us at business@chicpetbags.com or click the return link in your order confirmation email.
- Our team will email you a prepaid return shipping label with packing instructions.
- Important 3-Day Drop-Off Rule: Your package must be dropped off with the courier within 3 days of receiving your return label. Labels not dropped off within 3 days will be automatically canceled.
Note: Unauthorized returns sent back without prior authorization cannot be accepted.
Damaged Items & Exchanges
Damaged or Defective Items: Please inspect your package upon delivery. If an item arrives defective, damaged, or incorrect, contact us immediately at business@chicpetbags.com and we will promptly issue a free replacement or full refund.
Exchanges: The fastest way to get a new size or color is to return your item for a refund and place a separate order for the new style.
Refund Timing: Once your return is received and inspected, your refund is processed immediately to your original payment method. Please allow 3–5 business days for your bank to post the credit.
Have Questions About Your Order?
Our customer happiness team is here to assist you every step of the way.